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Customer Service Representative | Cedar Falls, IA



  • location Cedar Falls, IA

Customer Service Representative

Reports To:

Customer Service Manager


Customer Service

Position Purpose:
The Customer Service Representative manages, communicates and monitors all aspects of a project and/or order. This role provides internal support and serves as a liaison between BCI’s sales team and clients while supporting all internal departments including Creative Services, Sales, Customer Service, Procurement, Manufacturing and Finishing. This critical role manages and communicates with the appropriate resources to ensure client and company goals are achieved as it relates to all aspects of the finished product.

Duties & Responsibilities:
Tasks related to this position may vary and are not limited to those listed below:

  • Performing all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures.
  • Estimates and provides quotes to customers.
  • Processes and verifies purchase orders.
  • Establishes delivery time on orders and tracks through the production process.
  • Records customer changes and processes through production.
  • Analyzes warehouse items and replenishes based upon data analysis with management approval.
  • Processes specifications to obtain a design and/or estimate.
  • Supports teams to ensure proper design and execution of orders.
  • Identifies required materials to ensure the successful completion of orders.
  • Analyzes and purchases bulk buys on litho and top sheets with management approval.
  • Monitors production processes for communication purposes including fulfillment, shipping and logistics requirements.
  • Tracks warehouse items, orders milestones and deliverables.
  • Maintains, organizes and updates customer data.
  • Proactively manages changes in order scope.
  • Exemplifies a team spirit and provides exceptional support to internal team members and BCI’s customers.
  • Maintains a well-organized workspace.
  • Other tasks as assigned by supervisor.
  • Full-time role in an office setting.

Skill Set:

  • Excellent interpersonal, organizational, verbal and written communication skills.
  • Excellent planning and organizational skills.
  • Excellent business acumen, management and development.
  • Strong decision making and problem-solving abilities.
  • Detail oriented.
  • Ability to multitask, managing multiple challenges, and deal with a variety of situations.
  • Ability to effectively prioritize and execute tasks.
  • Must work well under pressure with multiple interruptions.
  • Must work well in a team environment.

Desired Qualifications and Experience:

  • Bachelor’s degree preferred.
  • 2 plus years of experience in the corrugated packing and/or POP display manufacturing industries.
  • Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus.
  • Proficiency in Amtech, Microsoft Office and Outlook.
  • Demonstrated aptitude in problem-solving and decision-making.
  • Ability to multitask, managing multiple challenges and work under pressure with multiple interruptions.
  • Results-oriented and able to work both independently and within a team environment.

About BCI:

Buckeye Corrugated, Inc. (BCI) is a privately held, employee-owned company with eleven (11) corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in nine Southern and Midwestern states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions.

BCI provides competitive pay and a robust benefits package including: medical, dental, vision, life insurance, disability benefits, 401(k), paid time off and holidays.