Customer Service Representative | Lancaster, PA

Lancaster Division

Summary:  To process sales information through the quotation, order entry and delivery stages for internal and external customers.

Essential Duties and Responsibilities:

  • Performs all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures
  • Receives and processes orders via phone, mail, fax and email
  • Verifies information on purchase orders and provides confirmations to customers
  • Clarifies any discrepancies with customers or sales team
  • Performs customer service duties: maintains and updates files, receives incoming customer complaints, resolves product, quality and shipping issues according to procedures
  • Satisfies customer requests for pricing and information
  • Provides technical and sales support
  • Gains knowledge of products and services to troubleshoot issues providing a high quality of service to our customers
  • Effectively communicates with other departments regarding products and sales
  • Performs other duties as assigned
  • Full-time role in an office setting

Desired Qualifications & Competencies:

  • Associate’s degree is preferred
  • 1-5 years of relevant experience in a customer service role
  • Demonstrate a strong ability in problem-solving skills
  • Ability to perform basic math skills including discounts, interest and percentages
  • Effectively manage multiple tasks and projects
  • Strong organization and time management skills
  • Proficient with Microsoft Office Suite, Excel and Outlook
  • Excellent interpersonal skills, including strong verbal and written communication skills and the ability to build solid partnerships with a wide variety of customers

About BCI:

Buckeye Corrugated, Inc. (BCI) is a privately held, employee-owned company with ten corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in eight Southern and Midwestern states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions.

BCI provides competitive pay and a robust benefits package including: medical, dental, vision, life insurance, disability benefits, 401(k), paid time off and holidays. 

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