To process sales information through the quotation, order entry and delivery stages for internal and external customers.
Essential Duties and Responsibilities:
Performs all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures
Receives and processes orders via phone, mail, fax and email
Verifies information on purchase orders and provides confirmations to customers
Clarifies any discrepancies with customers or sales team
Performs customer service duties: maintains and updates files, receives incoming customer complaints, resolves product, quality and shipping issues according to procedures
Satisfies customer requests for pricing and information
Provides technical and sales support
Gains knowledge of products and services to troubleshoot issues providing a high quality of service to our customers
Effectively communicates with other departments regarding products and sales
Performs other duties as assigned
Full-time role in an office setting
Desired Qualifications & Competencies:
Associate’s degree is preferred
1-5 years of relevant experience in a customer service role
Demonstrate a strong ability in problem-solving skills
Ability to perform basic math skills including discounts, interest and percentages
Effectively manage multiple tasks and projects
Strong organization and time management skills
Proficient with Microsoft Office Suite, Excel and Outlook
Excellent interpersonal skills, including strong verbal and written communication skills and the ability to build solid partnerships with a wide variety of customers
Buckeye Corrugated, Inc. (BCI) is a privately held, employee-owned company with eleven (11) corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in nine Southern and Midwestern states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions.
BCI provides competitive pay and a robust benefits package including: medical, dental, vision, life insurance, disability benefits, 401(k), paid time off and holidays.