Information Technology Support Technician - Fairlawn, Ohio

Title: Information Technology Support Technician - Fairlawn, OH
Reports to: IT Manager
Department: BCI Staff - Fairlawn, OH

Position Purpose:
Responsible for Information Technology support to all areas of the organization. Maintain network
security policies and procedures by monitoring, updating, and reporting threats or concerns to the IT
Manager. Provide general network support to all BCI Divisions through the BCI support ticketing system.

Duties & Responsibilities:

  • Tasks related to this position may vary and are not limited to those listed below:
  • Follow established safety rules, policies and procedures at all times
  • Execute the required tasks for the newly established security framework
  • Provide support through our help desk system for division and corporate staff, including operating system issues, email, anti-virus and company specific applications
  • Monitor help desk system to ensure SLA’s are being met
  • Perform needs analysis and manage projects that result
  • Ensure that the I.T. infrastructure is providing support for business operations
  • Other duties and responsibilities as assigned
  • Full-time role in an office setting

Skill Set:

  • Knowledge of Windows, Office365, SQL Server, Apple OSX a plus
  • Knowledge of computer network hardware, software and peripheral equipment
  • Knowledge of computer network security systems, procedures and techniques
  • Excellent critical thinking skills to diagnose and solve problems
  • Sense of urgency for completing initiatives within schedule
  • Good communication skills

Qualifications Desired:

  • 1-5 years of relevant experience within business environment
  • Bachelor degree in IT related area from an accredited college or university

About BCI
Buckeye Corrugated, Inc. (BCI) is a privately held, employee owned company with nine corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in eight Southern and Midwestern states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions.  BCI provides competitive pay and a robust benefits package including: medical, dental, vision and life insurance, disability benefits, 401(k), paid time off and holidays.

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