Customer Service Representative | Houston, TX

Houston Division

Position Summary:

The Customer Service Representative manages, communicates and monitors all aspects of a project and/or order. This role provides internal support and serves  as a liaison between BCI’s sales team and clients while supporting all internal departments including Creative Services, Sales, Customer Service, Procurement, Manufacturing and Finishing. This critical role manages and communicates with the appropriate resources to ensure client and company goals are achieved as it relates to all aspects of the finished product. 


Essential Duties and Responsibilities:

  • Reports to the Customer Service Manager
  • Estimates and provides quotes to customers
  • Processes and verifies purchase orders
  • Establishes delivery time on orders and tracks through the production process
  • Records customer changes and processes through production
  • Analyzes warehouse items and replenishes based upon data analysis with management approval
  • Processes specifications to obtain a design and/or estimate
  • Supports teams to ensure proper design and execution of orders
  • Identifies required materials to ensure the successful completion of orders
  • Analyzes and purchases bulk buys on litho and top sheets with management approval
  • Monitors production processes for communication purposes including fulfillment, shipping and logistics requirements
  • Tracks warehouse items, orders milestones and deliverables
  • Maintains, organizes and updates customer data
  • Proactively manages changes in order scope
  • Exemplifies a team spirit and provides exceptional support to internal team members and BCI’s customers
  • Maintains a well-organized work space
  • Follows established safety rules, company policies and procedures at all times
  • Other tasks as assigned by supervisor
  • Full-time role in an office setting


Desired Qualifications & Competencies:

  • Bachelor’s degree preferred
  • 2 plus years of experience in the corrugated packing and/or POP display manufacturing industries
  • Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus
  • Proficiency in Amtech, Microsoft Office and Outlook 
  • Excellent interpersonal, organizational, verbal and written communication skills
  • Demonstrated aptitude in problem-solving and decision making 
  • Ability to multitask, managing multiple challenges and work under pressure with multiple interruptions
  • Results-oriented and able to work both independently and within a team environment


About BCI:

Buckeye Corrugated, Inc. (BCI) is a privately held, employee-owned company with ten corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in eight Southern and Midwestern states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions.

BCI provides competitive pay and a robust benefits package including: medical, dental, vision, life insurance, disability benefits, 401(k), paid time off and holidays. 

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