Customer Service Representative

Knoxville Division

Title:  Customer Service Representative

Reports to:  Customer Service Manager

Department:  Customer Service / Sales


Position Purpose:

To process sales information through the quotation, order entry and delivery stages for internal and external customers.


Duties & Responsibilities:

  • Tasks related to this position may vary and are not limited to those listed below:
  • Corresponds with customers, sales, and production using communications tools provided
  • Completes and provides cost estimates to management
  • Provides quotes to sales and customers
  • Processes purchase orders
  • Processes specification and information for order entry
  • Enters orders
  • Expedites orders
  • Purchases and expedites products from outside vendors
  • Manages customer inventory levels
  • Monitors shipping schedule and corresponds with customers as needed
  • Participates in daily production meetings
  • Maintains filing systems
  • Provides back up to receptionist and phone duties as needed
  • Provides back up on other administrative functions as assigned
  • Establishes delivery time on orders and tracks through production process
  • Maintains customer files
  • Analyzes warehouse items
  • Observes all prescribed safety rules and regulations
  • Full-time role in an office setting


Skill Set:

  • Excellent verbal and written communication skills
  • Proficient in Microsoft Word, Excel and Outlook
  • Excellent organizational skills
  • Ability to work through situations lacking necessary detail
  • Ability to read and interpret instructions, reports and manuals
  • Ability to write reports and emails
  • Ability to perform basic math skills including discounts, interest and percentages
  • Ability to work independently and manage one’s time
  • Ability to keep information organized and confidential


Qualifications Desired:

  • 1-5 Years of relevant experience in customer service role
  • Amtech database experience is a plus
  • Corrugated industry experience is a plus
  • Associates/Bachelor’s degree in related field preferred


BCI is an employee-owned company providing competitive pay and a robust benefits package including: medical, dental, vision and life insurance, disability benefits, 401(k), quarterly profit sharing, paid time off and holidays.


About BCI
Buckeye Corrugated, Inc. (BCI) is a privately held, employee owned company with nine corrugated manufacturing facilities and four sheet feeders, providing an extensive range of corrugated packaging products. Located in eight Southern and Midwestern states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions.

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